Compliments, Comments & Complaints Policy Statement

One of Radis’s fundamental objectives is to continuously review its service, and to strive for further improvements.

As part of this objective, it is recognised that feedback received from any person or organisation using or involved with our service should be welcomed and seen as a positive way of improving the service. Therefore, it is the Radis’ policy for all staff to feedback any positive or negative comments, including any suggestions made by our staff or other individuals, to the management staff, so that they may act on this in an appropriate way. Similarly, any senior staff receiving such feedback will act on it according to the procedures described in the policy.

A complaint should be made as soon as possible, and normally within 12 months of the date of the event occurring, or as soon as the complainant was first aware of the problem.

A fully copy of the Policy can be requested by emailing:

You can get in touch with us by:

Head Office address: Mercia House, 15 Galena Close, Tamworth, Staffordshire, B77 4AS

0330 100 8150 (our phone lines are open Monday – Friday 9am to 5pm)


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