Over 80% of people who use services provided by Radis Community Care are very satisfied or satisfied with the support they receive according to a recent survey.
Radis sent out more than 3000 surveys to clients and their family members to ask for their feedback on how well their needs were being met.
Of those that responded, 85% said that they were very satisfied or satisfied with the service that they received and 72% said that Radis staff were caring, empathetic and positive.
Some of the positive feedback included:
“…we would not change the service at all!” – Beacon Park Village
“…carers do an amazing job and are very caring” – Caerphilly Branch
“…excellent and courteous care is provided” – Jubilee Court
“…Radis is part of my family…the manager has been amazing” – Ty Heulog
“…staff are professional…carers are wonderful” – Hereford Supported Living
Deepesh Patel, Co-Founder and Executive Director of Radis said: “This is great feedback, and to receive this level of positivity in the context of the circumstances that staff are all working in at the moment is exceptional – a true testament to the amazing effort they are all making to ensure that clients and their families continue to get the care and support they need despite the challenges.”
Any areas of improvement raised in the survey have been passed to the relevant Manager so that they can use the feedback from clients and their family members to make improvements to their services.