Positive feedback for Radis in latest satisfaction survey
Category

NEWS

Positive feedback for Radis in latest satisfaction survey

By | NEWS

Over 80% of people who use services provided by Radis Community Care are very satisfied or satisfied with the support they receive according to a recent survey.

Radis sent out more than 3000 surveys to clients and their family members to ask for their feedback on how well their needs were being met.

Of those that responded, 85% said that they were very satisfied or satisfied with the service that they received and 72% said that Radis staff were caring, empathetic and positive.

Some of the positive feedback included:

“…we would not change the service at all!” – Beacon Park Village

“…carers do an amazing job and are very caring” – Caerphilly Branch

“…excellent and courteous care is provided” – Jubilee Court

“…Radis is part of my family…the manager has been amazing” – Ty Heulog

“…staff are professional…carers are wonderful” – Hereford Supported Living

Deepesh Patel, Co-Founder and Executive Director of Radis said: “This is great feedback, and to receive this level of positivity in the context of the circumstances that staff are all working in at the moment is exceptional – a true testament to the amazing effort they are all making to ensure that clients and their families continue to get the care and support they need despite the challenges.”

Any areas of improvement raised in the survey have been passed to the relevant Manager so that they can use the feedback from clients and their family members to make improvements to their services.

First residents welcomed into new Extra Care Housing scheme

By | NEWS

A brand new extra care scheme near Bristol, has opened this week and welcomed its first residents.

Aimed at people aged over 55, residents of Strawberry Gardens in Yatton, have their own private apartments with the benefit of a Radis Community Care team on site 24/7 to provide any support they need.

Developed by housing provider Housing 21, Strawberry Gardens is designed to provide fully accessible facilities for both residents and visitors alike, communal services include a café/bistro and hair salon for use by the community. There is also a residents’ lounge and communal gardens for residents and their guests to enjoy.

For those residents who need it, care provided by Radis Community Care is tailored to the needs of each person, provided within the comfort and privacy of their own apartment and can range from a little help daily to support throughout the day and night time.

Gemma Baynton, Service Manager for Radis Community Care said: “This is an amazing scheme that offers people beautiful, safe, accommodation. We’re really pleased and excited to be opening the doors, welcoming the first residents and helping people who need some support to live independently to enjoy their new homes.”

For more information, please email: communications@radis.co.uk or visit our Extra Care Housing page.

 

World Alzheimer’s Day 2020

By | NEWS

Radis Community Care is supporting World Alzheimer’s Day by encouraging staff to become Dementia Friends.

By registering with the Dementia Friends scheme, Radis has access to best practice guidance, videos and other resources specially created by the Alzheimer’s Society to improve awareness and understanding of the condition.

The organisation which provides community care to people with a range of needs including dementia, has made these resources accessible to staff via its online training system.

Deepesh Patel, Director of Radis said: “After encouraging our colleagues to log on and get involved for World Alzheimer’s Day, we now have 800 Radis Dementia Friends and counting.We hope that many more will pledge their support and encourage others both inside and outside Radis to understand dementia and the challenges that people face, so that we can best support them not only within our services but in our wider communities too.”

To find out more or register as a Dementia Friend visit: dementiafriends.org.uk/dforganisations and use code: GP02489

For more information email: communications@radis.co.uk

Ryfields Retirement Village transfer

By | NEWS

Radis Community Care is thrilled to have successfully completed the transfer of a brand new Extra Care Housing scheme ‘Ryfields Retirement Village’ in Warrington.

The scheme offers older people the chance to live independently within one of its 243 private apartments, with the peace of mind of having a team of Radis care workers on site 24 hours per day to offer support to those who need it.

Residents also enjoy fabulous communal facilities including a Village Hall, hairdressers, shop, bistro, café bar, gym, library, IT room, craft room, bar and quiet room as well as gardens and greenhouse.

Regular social activities include zumba, ballroom dancing, line dancing, yoga, darts, art class, tai chi, knitting, choir group, photography classes, bingo and games including dominoes, cards and scrabble. There are also trips out that are organised by Your Housing.

Care provided by Radis is tailored to the needs of each person, provided within the comfort and privacy of their own apartment and can range from a little help daily to support throughout the day and night time.

It is the largest Extra Care Housing scheme that Radis will provide services to and transferred with an experienced staff of 45 people.

For more information email: communications@radis.co.uk

Good progress being made at new Supported Living development

By | NEWS

Fantastic progress is being made on-site at a new Supported Living scheme being developed in Worcestershire.

Bishop’s Place just outside Droitwich will be home to twelve people with profound and multiple learning disabilities.  It is a bespoke design and built to a very high specification to ensure that it’s tenants, all of whom have a high level of disability, can be supported to live safe, independent lives, with a 24/7 staff team based on-site.

Paula Hoggarth, Director of Operations (pictured) said: “The buildings are looking great and we’re really looking forward to supporting a new group of clients to live independently. The scheme will offer a safe and comfortable base for our clients, who with our support, will be able to live the lives they choose as part of their local community.”

Bishop’s Place is the second bespoke scheme to be developed as a result of a new partnership with Specialised Supported Housing (SSH), an experienced developer of high specification social housing; and Inclusion Housing, a national Registered Provider of social housing.

A key part of developing Radis’ Supported Living Services in the future will be its partnerships with developers and landlords to find sites, where housing to meet the needs of people with disabilities, can be built or refurbished.

For more information email: communications@radis.co.uk or see our page on Supported Living Services.

New Supported Living scheme ready to open

By | NEWS

A new Supported Living Service in Staffordshire is ready to open and offer people with a wide range of needs a safe and secure home where they can live independently with the care and support that they need.

The scheme is a shared house and separate apartments for seven young people with disabilities in Stoke-on-Trent. Due to its mix of a shared house and individual apartments, it makes the perfect first home for individuals making their first steps from a family home or residential school/college into independent living with their own tenancy.

Gary Dickerson, Development and Referrals Manager for Radis said: “People with a learning or physical disability or mental health need, will have the independence of their own front door along with a tailored package of support built around their life aspirations and offering the day to day support that they need to lead the lives they choose. Apartments and en-suite bedrooms are available now and we’re really looking forward to supporting clients to live as independently as possible in their new homes.”

This is one of two bespoke schemes to be developed as a result of a new partnership with Specialised Supported Housing (SSH), an experienced developer of high specification social housing; and Inclusion Housing, a national Registered Provider of social housing.

A key part of developing Radis’ Supported Living Services in the future will be its partnerships with developers and landlords to find sites, where housing to meet the needs of people with disabilities, can be built or refurbished.

For more information email: communications@radis.co.uk or see our page on Supported Living Services.

Supporting the NHS

By | NEWS

Radis Community Care has donated surplus personal protective equipment (PPE) to the NHS.

Due to the corona virus outbreak, face shields and visors have become essential pieces of kit for those working in health and social care to help protect themselves and the people that they care for against the spread of the virus.

Access to personal protective equipment (PPE) has been a challenge for some organisations, so when Radis colleagues in Coventry found they had extra protective face shields and visors that they didn’t need, they decided to donate them to George Eliot Hospital in Nuneaton where they could make good use of them on the wards.

For more information email: communications@radis.co.uk

Care heroes

By | NEWS | No Comments

Staff working for Radis Community Care have been presented with specially commissioned ‘care hero’ badges in recognition of their hard work and dedication during the corona virus crisis.

Corona virus has presented unprecedented challenges for social care services, with staff showing exceptional commitment to keeping vital services running for some of the most vulnerable members of the community at a time when they need help the most.

As a small gesture in recognition of the monumental efforts Radis staff have all made to keep service users safe and well in the most challenging of times, a specially commissioned Radis ‘care hero’ badge featuring the Radis logo and a picture of a rainbow which became a symbol of support for key workers during the virus, has been sent to all staff.

Throughout the crisis, staff continued to share their stories as well as the positive feedback they had received from service users, which were compiled to create a special YouTube video to share across the organisation and boost morale: https://youtu.be/L7bjqcXVsjw

Deepesh Patel, Radis Director said: “The last few weeks have been unprecedented for us all. Each one of us has faced challenges the likes of which we didn’t expect or plan for. Challenges which have been trying for everyone in the country in different ways but for people like us who are also responsible for the safety and wellbeing of so many vulnerable members of the community, we have been at the sharp end of this battle each and every day.

“Despite this, staff have all dug deep and found that strength and resilience to keep going, to keep our services going and to keep our clients safe and well. Every week since this crisis started, we have seen some incredible examples of individual staff members going above and beyond, teams pulling together to support each other and the wider community getting behind our staff, doing what they can to help and finding all sorts of ways to show their appreciation. We are so proud of them all.”

For more information email: communications@radis.co.uk

First residents move into Maesyffynnon Extra Care scheme

By | NEWS

The Maesyffynnon Extra Care scheme has welcomed its first residents – and among them is Ann Boland who, alongside guide dog Flora, is now benefitting from the security of 24/7 support and additional independence.

Ann, 82, from Hirwaun, expressed an interest in moving into Extra Care as it provides a secure environment where around-the-clock help is available. Ann has a number of cardiac conditions and is visually-impaired – and while she was receiving a package of care at her previous home, she felt isolated.

Ann is well-known within the community as her charity fundraising for guide dogs has raised thousands of pounds – while she loves to socialise. Extra Care is now providing Ann with help for her assessed needs, but it also allows her to be independent, make her own choices and live the life she wants.

The new facility at Club Street, Aberaman, was delivered by Linc Cymru (Linc) and the Council, creating 40 state-of-the-art apartments for older people.

The three-storey building in Aberaman includes a café, hair salon, therapy room, dining room, lounge and activity room. There is also a car park and a garden area – to be maintained alongside Blaengwawr Primary School.

Ann became the first resident when she moved in on May 5 – with the help of Radis Community Care, Linc and the Council. She has settled well into her new home – a ground floor apartment with a garden, which she shares with guide dog Flora. Ann was delighted when she was reunited with a long-time friend, who she had not seen in some time, who has also moved into Maesyffynnon.

Ann said: “I’m over the moon with the flat and how spacious it is – what more could you wish for? The staff are there when you need them and I don’t feel lonely anymore. I can finally sleep in a bed after two years sleeping on the sofa, as I couldn’t manage the stairs after I had a clot on my heart. I’m really happy here and over the moon with my new flat.”

Councillor Geraint Hopkins, Rhondda Cynon Taf Council’s Cabinet Member with responsibility for Adult Services, said: “I’m delighted that our fantastic new state-of-the-art facility in Aberaman is already making a big difference to local people, with four residents moving in during the first week of opening – and another five residents due to follow before the end of May.

“I’m also very pleased that Ann has settled in so well, and that her personal circumstances are now greatly improved. The advantage of Extra Care is that it provides people with support they need, while also helping to retain their independence. Ann has gone from being in a situation where she felt particularly lonely to one where she has flexibility, and without that isolation.

“That is why the Council has supported the substantial £50m local investment in Extra Care, which will be delivered in four further communities in the future. Construction continues to progress with the second of these facilities – Cwrt yr Orsaf – which will provide 60 new Extra Care beds in Pontypridd.”

Hazel Davies, Service Manager for Maesyffynnon, Linc, said: “We are pleased to welcome Ann to Maesyffynnon and it is wonderful to see her so happy with her new home. Having experienced feelings of loneliness and isolation, for Ann the Extra Care environment has proved a positive move for her wellbeing. It seems Ann and her guide dog Flora will be able to make the most of all their new home has to offer.

“Maesyffynnon is designed to enable independent living while offering the care and support individuals may need, and working in partnership with Rhondda Cynon Taf Council has been critical in delivering this service in Aberaman. We look forward to continuing our partnership work, as well as welcoming more residents to Maesyffynnon in the coming weeks and months.”

Deepesh Patel, Director of Radis Community Care added: “To open and mobilise this scheme in the current circumstances has been a real challenge for everyone involved but just shows how committed we and our partners are to improving care provision for local people. I am so pleased that even at this difficult time that we have been able to start offering support and reassurance to people, and I know that this will be a valued community service for years to come.”

For more information email: communications@radis.co.uk

Carers going above and beyond

By | NEWS

When a resident in his 90s at Tŷ Heulog Extra Care, Talbot Green, lost his wife of over 70 years and was unable to attend the funeral, our staff decided to arrange a private wake for him.

A previous resident at Tŷ Heulog herself, Monty’s wife had moved to Anwen Care Home, Bridgend, where he would visit her by taxi three times a week.

Knowing that Monty was unable to attend the funeral, Tŷ Heulog staff arranged a short service to replicate his wife’s official service, including his chosen music and verses. The staff also arranged plates of food and home-baked cakes for the wake.

Aware of the effects of residents being separated from their loved ones during COVID-19, Ty Heulog care manager Melanie Walters and her team from Radis decided to set up a JustGiving fundraising page.

They set a target of £200 for the NHS to buy digital devices, to enable those people with COVID-19 to contact their loved ones. Due to amazing support, the total raised exceeded £500.

Keeping up morale, the team has also been busy thinking of creative ways to raise money. Demi-Leigh Walters used her day off to give staff haircuts, Kian Oliver had his legs waxed and David Jones dyed his hair blue in support of the NHS. Tŷ Heulog’s local branch of Tesco also donated 42 Easter Eggs – one for each of the residents.

Ty Heulog Extra Care , which is commissioned by Rhondda Cynon Taf Council, is situated in the heart of Talbot Green and provides affordable independent living for people over the age of 50.

Opened in 2016, Ty Heulog has 40 self-contained apartments and provides a number of social activities for residents and the wider community.

For more information email: communications@radis.co.uk